1. Information We Collect

When you make a purchase or attempt to do so, we collect certain information from you, including:

• Name

• Billing and Shipping Address

• Email Address

• Phone Number (if provided)

• Order Details (products purchased, order value)

We also collect device information using technologies such as cookies, log files, and web beacons to help us understand how you interact with our site and to improve your experience.

2. How We Use Your Information

We use the collected information to:

• Process and fulfill your orders

• Send transactional emails (order confirmations, shipping updates, etc.)

• Communicate with you about your orders or inquiries

• Screen orders for potential risk or fraud

• Improve and optimize our website

• Analyze website traffic and customer behavior using tools like Google Analytics

• Offer tailored promotions and updates (if you’ve opted in)

3. Data Sharing

We do not sell your personal information. However, we may share your data with:

• Service providers such as payment gateways, logistics/shipping partners, and email platforms (for order-related communication only)

• Analytics providers like Google Analytics to help us improve our services

• Legal authorities, if required by law or in response to lawful requests.

4. Your Rights

If you are located in the European Economic Area (EEA), you have the right to:

• Access the personal data we hold about you

• Request correction, update, or deletion of your data

• Object to processing or request data portability

To exercise these rights, please contact us at support@kingscrosslondon.uk

5. Security

We implement a range of measures to ensure your data is protected. All transactions are processed through secure payment gateways and are not stored or processed on our servers.

6. Cookies

We use cookies to enhance user experience, gather analytics data, and support essential site functions. You can disable cookies through your browser settings, though it may affect site functionality.

7. Changes to This Policy

We may update this policy occasionally to reflect changes in legal or operational requirements. Please review this page periodically for the latest version.

Contact Us
If you have questions about this Privacy Policy, contact us at:
📧 support@kingscrosslondon.uk