Frequently Asked Questions
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Common purchase queries answered
Orders and Shipping
As of now, we aim to process and ship your order(s) on 10th of July as part of our launch pre-ordering. Delivery times may vary by location:
Malaysia: 3–5 business days
Other regions: Shipping coming soon!
Click on the profile icon at the top right of the site and follow the prompts to register using your email. You’ll be able to view your orders, track shipping, and manage your details easily. You may shop without creating an account too.
Before your order is shipped, you can update your address by logging into your account or contacting our support team. Once shipped, address changes are not guaranteed.
As soon as your order ships, you’ll receive a tracking link via email from our designated delivery partner..
No. For your security, we do not store your payment details. All transactions are processed securely through trusted payment gateways.
Currently, we are accepting preorders to be shipped within Malaysia. International shipping will be launching soon — stay tuned!
Most orders are shipped in one package. However, depending on product availability or warehouse location, items may occasionally arrive separately.
If you need to swap an item
Returns and Exchanges
We currently only accept exchanges for faulty or damaged items. If you’ve received a product with defects or quality issues, please contact us within 7 days of delivery to arrange an exchange.
Note: We are unable to process returns for change-of-mind purchases at this time.
We’re sorry! If you received an incorrect product, please contact our support team within 7 days. We’ll arrange for a return and send you the correct item at no extra cost.
We take packaging seriously — but if something arrived damaged, please share a clear photo and your order number with our support team. We’ll make things right with an exchange or suitable resolution.
Once your return is approved by our team, we’ll provide the appropriate return address based on your location. Please wait for our instructions before mailing anything.
You can reach us directly via email at support@kingscrosslondon.uk or through our contact form. We’re here to help and usually respond within 24–48 hours.
Please contact us immediately if you’ve entered the wrong address. If your order hasn’t shipped yet, we can update it. Unfortunately, if it’s already in transit, we can’t guarantee changes.
Cancellations or changes aren’t guaranteed. Contact us right away, and if your order hasn’t been shipped yet, we’ll do our best to help.
Our Shop Policies
We believe in clarity and honesty.
For deeper insights into how we protect your data, handle returns, and operate as a brand, you can find all our key policies below.