1. Eligibility for Exchange

• Items are eligible for exchange within 7 days of delivery.

• We do not offer refunds, only replacements for eligible products.

• Exchanges are only applicable for damaged, defective, or incorrect items.

2. How to Request an Exchange

To initiate an exchange, contact us at support@kingscrosslondon.uk with:

• Your order number

• A description of the issue

• Clear photos of the product

Once approved, we’ll provide the return instructions, including the return address. Please do not send anything back without receiving confirmation from us.

3. Return Shipping

We’ll cover the cost of return shipping for approved exchanges.

• Items must be unused and returned in original packaging.

• For your peace of mind, we recommend using tracked shipping.

4. Processing Time

Once we receive the item and inspect it, your replacement will be shipped out within 3–5 working days. You’ll receive a new tracking number once it’s on its way.

5. Non-Returnable Items

For hygiene and quality reasons, we do not accept exchanges for:

• Products that show signs of wear

• Custom or personalised pieces

• Items returned without original packaging

Need Help?
For questions about your order or this policy, reach out at:
📧 support@kingscrosslondon.uk